Margreta K. Silverstone

mks@margreta.com


| OBJECTIVE | QUALIFICATIONS | EMPLOYMENT | EDUCATION |

OBJECTIVE

Project manager for web-based application development.

QUALIFICATIONS

Project management over federal and contract staff; technical knowledge of web applications, web design, web servers; subject matter knowledge in child care, child welfare, finance, public affairs, state systems and youth services; writing skills in policy, instructional materials, IEEE documentation, project plans; group facilitation and team building; customer relationships/liaison between agency and managers in other federal agencies and states.

EMPLOYMENT

Management Analyst
HHS, Administration for Children and Families (ACF), Washington, DC
August 1992 to Present

Managed redesign of ACF website. Managed contractor staff that surveyed ACF customers to determine their current uses of the ACF website and future needs. Analyzed and published survey results. Inventoried ACF web offerings, including clearinghouses, ACF-sponsored web sites and ACF-owned information offerings. Organized senior executive board for Internet-based activities and facilitated strategic management sessions to identify and prioritize needed web services. Directed usability testing of the proposed information design and ensured compliance of the new design with applicable federal regulations, policies, and requirements (such as Section 508 and privacy). Defined functional requirements for various web-based services, including content management, collaboration and on-line conference capabilities.

Y2K reporting. Managed project to collect, analyze, and provide assistance and feedback on Year 2000 issues for human services information systems for all states and territories. Led contractor web team and over 50 ACF staff in identifying data requirements and developing training materials. Provided project management to contractor developing a web database of state systems assessment and project status information. After successful Y2K rollover, managed retrofitting of the web-based application to track the ongoing status of state systems.

Press Room. Developed web-based application to assist the Office of Public Affairs in managing requests for new materials to be approved and posted on the Administration for Children and Familiesí Internet site. Application included workflow component, automatic e-mail notification in work assignment and completion, utility to post files and automatic generation of web pages (for example, "What's New on the ACF Server", http://www.acf.dhhs.gov/whatsnew.htm). Redesigned the ACF Press Room to be more responsive to the usage patterns of its audience. Provided web site development guidance and guidelines for ACF.

Electronic Rulemaking (ERM). Managed development of a web-based method for gathering public comments on proposed regulations. Solicited public comments through this means on child care, welfare, and child support enforcement regulations. Served as technical advisor to Health Care Financing Administration, the HHS Office of the Assistant Secretary for Policy and Evaluation, United States Department of Agriculture, and U.S. General Accounting Office on the federal capacity to provide this service. (See http://www.acf.dhhs.gov/hypernews/ and http://aspe.hhs.gov/admnsimp/)

On-line reporting. Managed contract to implement on-line collection from state governments of child care reporting requirements for the Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PL 104-193). Managed the development of the federal child care data system, which was the first system in ACF to use web-based reporting. Assisted states in developing their data reporting systems and identifying functional requirements for state automation to support child care service delivery. Worked with a team of federal program and technical staff to identify the technical assistance needs and the technical environment for the data reporting requirement. (See http://www.acf.dhhs.gov/programs/ccb/report/index.htm.)

ACF Web Group. Assisted in the development of a peer network for web developers within ACF. Participated in a subgroup determining the agenda for meetings. Jointly developed guidelines and standards for web activity. Provided training for ACF staff interested in web page and application development.

Honors:

Four HHS Secretary's Awards for Distinguished Service in the past five years.
Annual performance awards for the past five years.
Entered federal employment through the Presidential Management Intern program.

Executive Assistant/Office Supervisor/Graduate Assistant
The George Washington University
September 1989 to August 1992

Administered the departmental budget. Supervised full time staff and graduate assistants. Wrote funded grant proposals and promotional materials for the two masters programs offered by the department. Wired LAN. Assisted faculty in research. Prepared presentation materials and handouts for classes. Modified new student surveys and analyzed responses.

Residential Care Staffer
Residential Treatment of Grand Rapids, Michigan
February 1988 to September 1989

Created, implemented, and evaluated a day treatment activities program for dual diagnosed mentally ill and substance abusing clients. Performed crisis intervention and substance abuse counseling.

English Teacher / Missionary
LIFE/ELI Ministries
August 1986 to October 1987

Taught English as a second language in Tokyo. Recruited prospective students. Evaluated and placed students in appropriate class levels. Created TESL supplemental resource file.

EDUCATION

Masters in Public Administration 1989-1992

THE GEORGE WASHINGTON UNIVERSITY WASHINGTON, DC

Honors: Wolcott Fellowship Recipient (full tuition and stipend).

Bachelor of Arts 1982-1986

CALVIN COLLEGE GRAND RAPIDS, MICHIGAN

Honors: Honors Graduate. Calvin College Academic Scholarship.

 

Suggestions are appreciated. Write me at mks@margreta.com.